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OUR SERVICES|A TRAINER’S VIEWPOINT
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 ‘Talk’...but NO CHALK Workforce training that’s interactive and gets results
Liz Pride OACP Training Manager gives an insider’s vie of the differences between ‘education’ and ‘training’..
At the end of the intensive OACP training course ‘Train the Trainer’, delivered by Liz Pride, OACP Training Manager, an excited participant uttered: “Thanks, I really enjoyed that! It was challenging but fun. I used to hate school but then we didn’t learn this kind of stuff or in this way”.
Liz comments: “It is, of course, a comment I have heard many times as a trainer, but helpfully it always reminds me that people still generally confuse ‘education’ with ‘training’ despite the fact that they are so very, very different”.
Liz writes: So what are the differences? Broadly speaking (and I will be speaking broadly throughout this article) ‘education’ is about gaining knowledge and generally takes the form of facts. I am sure we all remember the likes of...‘The annual export of tea from India is 4 million metric tons,’ etc. An interesting fact, but hard to apply to anything unless participating in an exceptionally academic pub quiz!
I am tempted to say at this point that ‘education’ is much less interactive than ‘training’, (fortunately and thankfully education has become much more interactive in recent years). I have attended some ‘training’ where the course leader has used the ‘talk and chalk’ method or shown endless PowerPoint slides where committing ‘Hari­Kari’ was far more preferable to remaining in the room. Given the variety of individual learning styles, this kind of delivery is unlikely to engage participants fully, if at all.
Even when I attended school there was at least some level of ‘interactive’ activity although I am not sure it facilitated learning. I remember being held back after no less than three history lessons by Mrs Rushworth simply because as a 9 year old
I failed to draw the intricate Alfred Jewel accurately (the Anglo­Saxon artefact
discovered in 1693). So what was the ‘learning outcome’ of this particular experience? Well, certainly I know
every shape and colour of each fragment of enamel in the jewel. Sadly, it also resulted in my never
picking up a pencil again to draw anything, even to this day! When I spotted the jewel in the Ashmolean
Museum (where it now resides) I felt myself
regarding that exquisite object with the intense dislike bordering on horror that I had as my 9 year old ‘failing’ self. (Ironically, the jewel was originally the crowning glory of a pointer stick used to follow the words in a book while reading ­ an educational tool ­ no less. I might have known. An interesting fact that wasn’t offered to me at school).
Training is, of course, about gaining knowledge, but it’s different to ‘education’ in that it is knowledge delivered as ‘know­ how’ and the ability to ‘do’, giving the recipient the ability to apply new skills in a working environment; the focus is not on collecting facts. One of the primary and in fact primal drives of an adult human is the need to solve problems. This is why attending ‘good training’ is so profoundly satisfying to us as it offers ‘real life’ practical solutions for an often problematic world.
Good quality ‘interactive’ training is immediate and transformational in a way that education rarely is; it can provide participants with fresh tools and new practical skills in a few short hours. The know­how, skills and tools learned can be put to use immediately ­ improving performance, practice and service delivery in the workplace. Good training is key to improved outcomes in the organisation ­ return on investment cannot be over­ estimated.
‘Introduce induction and learning programmes that equip staff to cross the continuum of care, from personal assistant to allied medical professional...’
quote from Skills for Care
Just as humans hate to fail, conscious recognition of improved competence by someone who has just acquired new skills is a powerful experience. It boosts self­ esteem, wellbeing and renewed enthusiasm for the work he or she undertakes. The positive impact of ‘training’ is noticeable immediately and this in turn brings a host of benefits that are invaluable to the workplace.
Like alchemy, ‘training’ takes leaden knowledge and turns it into the golden strands of skill.
Liz Pride ­ Training Manager OACP
Liz...Trainer and Mentor
Liz has worked in Community Organisations for the majority of her working life. She has held managerial roles at branch, regional and divisional levels. Liz is passionate about writing courses that deliver ‘quality learning outcomes’ and delivering courses that ‘make a difference’ to those who are keen to acquire new skills.
A registered tutor with the Institute of Leadership and Management (ILM) Liz is also qualified as a PQASSO Mentor.
“Trainer was very reassuring throughout and put everyone at ease. Resources were clear and easy to use”.
“Very engaging trainer.
I wasn’t bored and felt I had actively been led through the day. Best course I have been sent on...”
“Thank you Liz for making it a very enjoyable day, making learning easy and being a very welcoming trainer”.
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